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fbaj's Commitment: Your privacy is our top priority. This policy is written in plain, easy-to-understand language so you can clearly see how we handle your information.
1Introduction & Scope
Fbaj is a popular online gaming and entertainment platform in Bangladesh. This Privacy Policy ("Policy") applies to fbaj's website, mobile application, and all related services.
By creating an account or using fbaj's services, you are considered to have read and agreed to this Privacy Policy. We comply with international data protection standards (including GDPR), and protecting our users' privacy is our primary responsibility.
This policy clearly outlines what information fbaj collects, why it is collected, how it is stored, and under what circumstances it is used. If you have any questions, feel free to contact us at any time.
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This privacy policy is built to international standards and is regularly reviewed and updated by fbaj.
2What Information We Collect
Fbaj collects only the information that is necessary. The categories of data we collect are listed below:
| Data Type |
Example |
Mandatory |
| Identity Information |
Name, date of birth, national ID number |
Yes |
| Contact Information |
Mobile number, email address |
Yes |
| Financial Information |
Payment methods, transaction history |
Yes |
| Technical Information |
IP address, device information, browser |
Automatic |
| Usage Information |
Game history, login times, preferences |
Automatic |
| Communication History |
Support chat, complaint records |
Optional |
We never store your password, full bank card number, or any other highly sensitive information.
3How Data Is Collected
Fbaj collects your information through the following methods:
- Provided Directly: Information you provide during registration, login, or account updates.
- Automatically Collected: When you use fbaj's website or app, your IP address, device information, and browsing behavior are automatically recorded.
- Cookies & Tracking: Your preferences and experience are remembered through session cookies and functional cookies.
- Payment Processing: Necessary transaction information is received from the payment gateway at the time of deposit or withdrawal.
- KYC Verification: Necessary information is collected from documents provided during identity verification.
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fbaj collects information solely for legitimate and necessary purposes. Collecting unnecessary data is against our policy.
4Purpose of Data Use
Fbaj uses the information it collects for the following purposes:
- Account Management: To create, verify, and manage your account.
- Service Delivery: To deliver fbaj's gaming, payment, and other services without interruption.
- Security Assurance: To prevent fraud, hacking, and illegal activity.
- Legal Compliance: To comply with applicable laws and regulatory requirements.
- Service Improvement: To analyse user experience and improve fbaj's services.
- Relevant Communications: To keep you informed about important updates, bonus offers, and promotions.
- Support: To resolve your issues and provide customer support.
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fbaj never sells your information to advertising companies or shares it with marketing firms.
5Data Sharing & Disclosure
Fbaj shares your information only in very limited circumstances, and only in the following cases:
- Payment Providers: Limited financial data is shared with payment partners — including bKash, Nagad, Rocket, and others — solely to process transactions.
- Technology Service Providers: With trusted technology partners for cloud hosting, security, and analytics services. They are bound by strict confidentiality agreements.
- Legal Obligations: In response to a valid court order or a lawful request from a government regulatory authority.
- Fraud Prevention: To assist relevant authorities in investigating money laundering or criminal activities.
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fbaj never sells, rents, or freely provides your information to third parties — unless you have given explicit consent.
6Cookie Policy
Fbaj's website and app use various types of cookies. Cookies are small text files stored on your device that help enhance your experience.
- Essential Cookies: Used to maintain your login session and ensure the site's core functionality. Disabling these cookies will prevent the site from working properly.
- Functional Cookies: To remember your language preferences, game settings, and other customizations.
- Analytical Cookies: To analyse user behaviour and improve fbaj's services. These cookies can be disabled.
- Security Cookies: Used to detect and prevent fraud and unauthorized access.
You can disable non-essential cookies at any time through your browser settings.
7Data Security Measures
Fbaj uses industry-leading technology and processes to keep your information secure:
- SSL/TLS Encryption: All data transmitted from your browser to our servers is encrypted with 256-bit SSL.
- Database Encryption: Stored data is protected with AES-256 encryption.
- Two-Factor Authentication (2FA): Two-factor authentication is available for an extra layer of security when accessing your account.
- Regular Security Audits: Regular security assessments are conducted by third-party experts.
- Restricted Access: Only authorised personnel can access your data, and all access is logged.
- Firewall & Anti-DDoS: Active cyber-attack prevention measures are in place at the server level.
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fbaj's security measures are on par with international banking industry standards. Your information is in the safest possible hands with us.
8Data Retention Period
Fbaj does not retain your data longer than necessary. The retention periods for different types of information are listed below:
- Account Information: For as long as the account is active, and up to 5 years after closure (for legal compliance purposes).
- Transaction Information: A minimum of 7 years, as required by financial regulations.
- KYC Information: 5 years after account closure, as required by legal obligations.
- Support Contact: 2 years after resolution.
- Log Files & Technical Data: Up to 13 months.
Once the retention period expires, your data is securely deleted or anonymized.
9Your Rights
As a fbaj user, you have the following rights:
Right to Access Data
You can request to know what information fbaj holds about you.
Right to Rectification
You may request correction of any inaccurate or incomplete information.
Right to Erasure
You may request the deletion of your data under certain circumstances.
Right to Restrict Processing
You may restrict the use of your data for specific purposes.
Right to Data Portability
You may request your information in a structured, portable format.
Right to Object
You may object to the processing of your data for specific purposes.
To exercise these rights, email us at [email protected] or reach out via live chat. fbaj will respond within 30 business days.
10Minors' Data
Fbaj strictly does not provide services to anyone under 18. We do not knowingly collect information from minors.
- Age verification is mandatory at the time of registration.
- Age verification is carried out as part of the KYC process.
- If a minor's account is identified, it will be immediately closed and all associated data will be deleted.
- If a parent suspects their child is using fbaj, please contact our support team immediately.
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fbaj is an 18+ platform. Protecting minors is one of our top priorities.
11Third-Party Links
Fbaj's website or app may at times integrate third-party payment gateways or services. Please keep the following in mind:
- Third-party websites and services have their own privacy policies.
- Fbaj is not responsible for the data collection or usage practices of third parties.
- Payment gateways (e.g., bKash, Nagad) handle your financial information in accordance with their own security standards.
- We recommend reading the privacy policy of any third-party service before use.
12Policy Changes
Fbaj reserves the right to update this Privacy Policy as needed. In the event of any changes:
- The date of the latest update will always be shown at the top of the page.
- Members will be notified in advance of any significant changes via email or app notification.
- Continued use of fbaj after any changes will be considered acceptance of the updated policy.
- If you do not agree to the updated policy, you may request to close your account.
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Keep fbaj notifications enabled to stay informed about the latest updates to our Privacy Policy.
13Contact
For any questions, complaints, or requests to exercise your rights regarding our privacy policy, please contact us:
- Live Chat: Click the live chat button on the website or app — available 24/7.
- Email: [email protected]
- Response Time: Responses are typically provided within 24–48 hours.
- Data Protection Officer: Our dedicated DPO team is available to assist with complex privacy-related matters.
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Our support team is ready to answer all your privacy-related questions.